Powered by ZigaForm version 3.4.1

Terms and Conditions

These General Terms and Conditions set out the terms and conditions COG WEBSITE
relying to and governing the usage of the COG SERVICES WEBSITE – technology which
connects people who need cleaning services(customers) with COG CLEANING TEAM to
help them get rid of stains from their carpets or upholstery.
The term “us” or “we” refers to the owner of the COG SERVICES WEBSITE, COG
SERVICES, a private limited company, founded in the Republic of South Africa
(Company Registration Number 2017/421271/07), whose place of business is at 18088
Umdlebe Street BOKSBURG. Depending on the location the COG SERVICES WEBSITE and
related services might be provided by COG SERVICES group companies and partners
(local subsidiaries, representatives, affiliates, agents etc.).The list of COG SERVICES
group companies and partners.

0. Meanings
0.1. “Affiliate” means an entity that, directly or indirectly, controls, is under the
control of, or is under common control with a party, where control means having more
than fifty percent (50%) of the voting stock or other ownership interest, the majority
of the voting rights of such entity, the ability of such entity to ensure that the
activities and business of that Affiliate are conducted in accordance with the wishes of
that entity or the right to receive the majority of the income of that Affiliate on any
distribution by it of all of its income or the majority of its assets on a winding up.
0.2. “City Addendum” means an addendum or supplemental information to this
Agreement setting forth additional Territory-specific terms, as made available and as
updated by COG SERVICES from time to time.

0.3. “COG SERVICE TEAM” means a team or an individual who provides cleaning
services whose services can be requested or booked through the COG SERVICE
WEBSITE.

0.4.COG WEBSITE means at www.cogservices.co.za
In order to use COG SERVICES WEBSITE you must agree to the terms and conditions
that are set out below:
1. Using the COG SERVICES WEBSITE
1.1 COG SERVICES and COG SERVICES group companies and partners provide an
information society service and do not provide cleaning services. Cleaning services are
provided by COG CLEANING TEAM under a contract (with you) for the carriage of
people who need cleaning services (customers). COG CLEANING TEAM provide cleaning
services on an independent basis (either in person or via a company) as economic and
professional service providers. Disputes arising from consumer rights, legal obligations
or from law COG WEBSITE applicable to the provision of cleaning services will be
resolved between the people who need cleaning services (customers) and COG
CLEANING TEAM. Data regarding the COG CLEANING TEAM and their cleaning service is
available in the COG SERVICES WEBSITE and receipts for cleaning are sent to the email
address listed in people who need cleaning services(customers)’s profile.
1.2 When using the COG SERVICES WEBSITE, you can choose whether to pay the COG
CLEANING TEAM for the cleaning service Cash or EFT. Payments for COG SERVICES
Business cleanings are handled by a separate agreement for Business cleanings.
Charges will be inclusive of COG WEBSITE Applicable taxes where required by law.
1.3 When making a booking at COG SERVICES WEBSITE, people who need cleaning
services (customers)’s mobile number is linked to the respective COG SERVICES user
account and added to our database. If you are no longer using your mobile number,
you must notify COG SERVICES and COG SERVICES group companies and partners
within 7 days so we can anonymize your account data. If you do not notify us about
any change to your number, your mobile operator can might the same mobile number
to a next person and when using COG SERVICES WEBSITE, this new person can see your
data.

2. Promotional Codes
2.1 COG SERVICES and COG SERVICES group companies, may send you promotional
codes on a per promotion basis. Promotional code credit can be COG WEBSITE applied
towards payment on completion of a cleaning or other features or benefits related to
the service and/or a Third Party’s service and are subject any additional terms that are
established on a per promotional code basis. Expiration dates of promo codes will be
reflected in the website once you have COG WEBSITE applied the promo code to your
account.
2.2 If your cleaning amount exceeds the redeemable credit allocated to your cleaning,
the balance will be automatically deducted from your accounts payment method.
Similarly, a promotional code credit only COG WEBSITE applies on a per cleaning basis
and cannot carry over to a next cleaning/ cleaning and therefore will be forfeited.
Only one promotional code may be COG WEBSITE applied per cleaning.
2.3 COG SERVICES haves the right to cancel any promotional code at any time for any
reason. This includes, but is not limited to, if COG SERVICES deems that codes are
being used in an unlawful or fraudulent manner, those issued mistakenly, and those
which have expired.
3. COG SERVICES in the website Payment
3.1 You can pay via EFT or cash methods (eg: COG SERVICES Business etc), which
require prior activation in the COG SERVICES WEBSITE. By providing COG SERVICES in
the website Payment service, COG SERVICES and COG SERVICES group companies and
partners act as commercial agent for the providers of the cleaning services. Your
obligation to the provider of the cleaning service will be fulfilled when the payment
order is given to transfer funds to COG SERVICES and COG SERVICES group companies
and partners bank account. You, as a people who need cleaning services(customers)
are responsible for ensuring that the payment takes place and ensuring that sufficient
funds are available.
3.2 When making payments by COG SERVICES in the website Payment, COG SERVICES
and COG SERVICES group companies and partners receive your payments and forward
money to the COG CLEANING TEAM. COG SERVICES and COG SERVICES group companies
and partners may ask additional data from you to verify payment method.
3.3 When making payments by COG SERVICES in the website Payment for cleaning
services, COG SERVICES and COG SERVICES group companies and partners are not
responsible for possible third-party payment costs (mobile operators, bank fees etc).
These service providers may charge you additional fees when processing payments in
connection with the COG SERVICES in the website Payment. COG SERVICES and COG
SERVICES group companies and partners are not responsible for any such fees and
disclaims all liability in this regard. Your payment method may also be subject to
additional terms and conditions imposed by the COG WEBSITE applicable third-party
payment service provider; please review these terms and conditions before using your
payment method.
3.4 COG SERVICES and COG SERVICES group companies and partners will be responsible
for the functioning of COG SERVICES in the website Payment and provide support in
resolving problems. The resolution of disputes related to COG SERVICES in the website
Payment also takes place through us. For payment support service please
contact: info@cogservices .co.za. Inquiries submitted by e-mail or COG SERVICES
WEBSITE will receive a response within one business day. COG SERVICES and COG
SERVICES group companies and partners will resolve COG SERVICES in the website
Payment related complaints and COG WEBSITE applications within two business days.
4. Ordering and cancelling cleaning services
4.1 If you order a cleaning service and the COG CLEANING TEAM has agreed to
undertake the work then the cleaning services considered to be ordered.
4.2 Once a COG CLEANING TEAM confirms that he/she will do your cleaning, you will
enter into a separate agreement with the COG CLEANING TEAM for the provision of the
cleaning on such terms and conditions as you agree with the COG CLEANING TEAM.
COG SERVICES and COG SERVICES group companies and partners do not provide
cleaning and is not a party to your agreement with the relevant COG CLEANING TEAM.
4.3 Cancelling the use of an ordered cleaning services considered to be the situation
where the COG CLEANING TEAM has replied to your request and you subsequently
reject, cancel or refuse the cleaning services. When a cleaning service request is
cancelled after certain time period you are required to pay a cancellation fee.
4.4 If you cancel a cleaning service request on multiple successive instances within 24-
hour we may temporarily block your account for warning. After multiple such
warnings, we may suspend your account for longer period (eg: 6 month). After that
period you could ask to reactivate your account and your COG Website application will
be reviewed by COG SERVICES or COG SERVICES group companies and partners
4.5 When COG CLEANING TEAM notifies the people who need cleaning services
(customers) about the arrival of the cleaning team to the address of people who need
cleaning services (customers) or people for whom the cleaning was ordered do not
open the gate for the team within certain time period as specified in the COG SERVICES
WEBSITE, the request will be deemed cancelled. Sometimes COG CLEANING TEAM may
decide to cancel your request, please note that COG SERVICES and COG SERVICES group
companies and partners are not responsible for such situations.
4.6 Once the COG CLEANING TEAM arrives they let you know/they notify you by calling
or by an sms.
4.7 If you have requested cleaning services using the COG SERVICES WEBSITE and
cause damage to the COG CLEANING TEAM’s vehicle/equipment (among else, by
blemishing or staining the vehicle), the COG CLEANING TEAM will have the right to
require you to pay a penalty and require compensation for any damages exceeding the
penalty. If you do not pay the penalty and/or compensate the damage, COG SERVICES
and COG SERVICES group companies and partners may pursue the claims on behalf of
the provider of the COG SERVICE TEAM.
5. License to use COG SERVICES WEBSITE
5.1 As long as you comply with these General Terms and Conditions, we agree to grant
you a royalty free, revocable, non-exclusive, and right to access and use the COG
SERVICES WEBSITE in accordance with these General Terms and Conditions, the Privacy
Notice and the COG WEBSITE applicable COG WEBSITE-store terms. You may not
transfer or sub-license this right to use the COG SERVICES WEBSITE. In the event that
your right to use COG SERVICES WEBSITE is cancelled, the corresponding non-exclusive
licence will also be cancelled.
6. Liability
6.1 As the COG SERVICES WEBSITE is an information society service (a means of
communication) between people who need cleaning services (customers) and COG
CLEANING TEAM, we cannot guarantee or take any responsibility for the quality or the
absence of defects in the provision of cleaning services. As the usage of COG SERVICES
WEBSITE for requesting cleaning services depends on the behaviour of the COG
CLEANING TEAM, COG SERVICES and COG SERVICES group companies and partners do
not guarantee that you will always have offers available for the provision of the
cleaning services.
6.2 The COG SERVICES WEBSITE does not offer or broker cleaning services for people
who need cleaning services (customers). It is also not a cleaning agency service for
finding people who need cleaning services (customers) for cleaning providers. The COG
SERVICES WEBSITE is used as the means for organising the provision of cleaning
services.
6.3 The consumer’s right of refund is not COG WEBSITE lies to COG SERVICES WEBSITE
orders. Requesting a refund from the cleaning service does not withdraw you from the
agreement in the course of which the provision of the cleaning service was ordered.
6.4 The COG SERVICES WEBSITE is provided on an “as is” and “as available” basis. COG
SERVICES and COG SERVICES group companies and partners do not represent, warrant
or guarantee that access to COG SERVICES WEBSITE will be uninterrupted or error free.
In case of any faults in the COG WEBSITE, we will endeavour to correct them as soon
as possible, but please keep in mind that the functioning of the COG WEBSITE may be
restricted due to occasional technical errors and we are not able to guarantee that the
COG WEBSITE will function at all times, for example a public emergency may result in a
service interruption.
6.5 COG SERVICES and COG SERVICES group companies and partners, its
representatives, directors and employees are not liable for any loss or damage that
you may incur as a result of using COG SERVICES WEBSITE or relying on, the cleaning
contracted for through the COG SERVICES WEBSITE, including but not limited to: any
direct or indirect property damage or monetary loss; loss of profit; loss of business,
contracts, contacts, goodwill, reputation and any loss that may arise from interruption
of the business; loss or inaccuracy of data; and any other type of loss or damage.
6.6 The financial liability of COG SERVICES or COG SERVICES group companies and
partners in connection with breach of the contract will be limited. You will have the
right to claim for damages only if COG SERVICES or COG SERVICES group companies
and partners have deliberately violated the contract. COG SERVICES and COG SERVICES
group companies and partners will not be liable for the actions or inactions of the COG
CLEANING TEAM and will not be liable for damages that the COG CLEANING TEAM
causes to the people who needed cleaning services (customers).
6.7 You agree to fully indemnify and hold COG SERVICES and COG SERVICES group
companies and partners, their affiliate companies, representatives, employees and
directors harmless from any claims or losses (including liabilities, damages, costs and
expenses of any nature) that they suffer as a result of your use of the COG SERVICES
WEBSITE (including the cleaning you obtain through your use of the COG SERVICES
WEBSITE).
6.8 COG SERVICES and COG SERVICES group companies and partners may immediately
end your use of the COG SERVICES WEBSITE if you breach these General Terms and
Conditions or we consider it necessary to protect the integrity of COG SERVICES and
COG SERVICES group companies and partners or the safety of COG CLEANING TEAM.
7. Good practice using the COG SERVICES WEBSITE
7.1 As COG SERVICES and COG SERVICES group companies and partners are not a
provider or broker of the cleaning services, any issues with defects or quality of the
cleaning services will be resolved in accordance with the rules and regulations of the
COG SERVICE TEAM or the relevant public authority.
7.2 We ask to fill out a feedback form in the COG SERVICES WEBSITE. This enables us
to offer suggestions to the COG CLEANING TEAM for improving the quality of their
service.
7.3 We expect that you use COG SERVICES WEBSITE in good faith and be respectful of
the COG CLEANING TEAM who offer their services through COG SERVICES WEBSITE.
COG SERVICES and COG SERVICES group companies and partners retain the right to
close your account if you have violated the terms set out in this General Terms and
Conditions or if your activities are malicious, i.e. withholding payment for the
provision of the cleaning services, fraud, being disrespectful towards the COG
CLEANING TEAM, etc. In these cases, your COG SERVICES WEBSITE account may be
revoked without prior notice.
7.4 COG SERVICES and COG SERVICES group companies and partners will make every
effort to ensure that only COG CLEANING TEAM, who have integrity and are respectful
of their profession and people who need cleaning services (customers), use the COG
SERVICES WEBSITE. However, we are in no position to guarantee that every COG
SERVICE TEAM, located by the COG SERVICES WEBSITE, satisfies the aforementioned
criteria at all times. If you experience objectionable cleaning services, please notify
the company responsible for the service, a supervisory authority or our customer
support.

8. Amendments to the General Terms and Conditions
8.1 If any substantial amendments are made to the General Terms and Conditions,
then you will be notified by e-mail or COG SERVICES WEBSITE notifications. If you
continue using COG SERVICES WEBSITE, you will be deemed to accept the amendments.
9. Final Provisions
The General Terms and Conditions will be governed by, and construed and enforced in
accordance with the laws of Republic of South Africa. If the respective dispute
resulting from General Terms or Agreement could not be settled by the negotiations,
then the dispute will be finally solved in Court. If any provision of the General Terms is
held to be unenforceable, the parties will substitute for the affected provision an
enforceable provision that COG WEBSITE proximate the intent and economic effect of
the affected provision.
Date of entry into force of the General Terms and Conditions: 20.09.2018.
© 2019 COG SERVICES ZA